1. Information We Collect

We collect information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, company name
• Project Details: Information about your project, budget, and timeline preferences
• Usage Information: Pages visited, time spent on site, links clicked, and referral sources
• Device Information: Browser type, IP address, operating system, and device identifiers
• Communication Data: Messages sent through contact forms or customer support

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Respond to your inquiries and customer support requests
• Send marketing communications (with your consent)
• Analyze usage patterns to enhance user experience
• Detect and prevent fraudulent activity and security breaches
• Comply with legal obligations
• Conduct research and analytics

3. Data Storage and Security

We implement comprehensive security measures to protect your personal information:

• All data is encrypted using industry-standard SSL/TLS protocols
• Access to personal data is restricted to authorized personnel
• We maintain secure servers with regular security audits
• We use secure authentication mechanisms
• Regular backups are performed to prevent data loss

Note: While we strive to protect your information, no security system is completely impenetrable. We cannot guarantee absolute security.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and login information
• Track your browsing behavior for analytics purposes
• Personalize your experience
• Deliver targeted advertising

You can control cookies through your browser settings. However, disabling cookies may affect certain website functionality.

5. Third-Party Services

We may use third-party services that have access to your information:

• Analytics: Google Analytics to understand site usage
• Monitoring: Hotjar for user behavior analysis
• Cloud Services: Third-party hosting providers
• Payment Processors: For processing transactions securely

These third parties are contractually obligated to use your information only as necessary to provide services to us.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Contact information is retained for 3 years after last interaction
• User activity logs are retained for 12 months
• Legal and compliance records are retained as required by law
• You may request deletion of your data at any time

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate information
• Right to Erasure: Request deletion of your data ("Right to be Forgotten")
• Right to Restrict Processing: Limit how we use your information
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Opt-out of marketing communications

8. Marketing Communications

We may send you marketing emails about our services. You can opt-out at any time by:

• Clicking the unsubscribe link in any email
• Updating your preferences in your account settings
• Contacting us directly at privacy@11techweave.com

9. Children's Privacy

Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will promptly delete it.

10. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws different from your home country. By using our services, you consent to such transfers.

11. GDPR Compliance

If you are located in the European Union, UK, or other jurisdictions with similar data protection laws:

• We process your data on the basis of legitimate interests, consent, or contractual necessity
• You have the right to lodge complaints with your local data protection authority
• We have appointed a Data Protection Officer for GDPR compliance
• We conduct Data Protection Impact Assessments for high-risk processing

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: